Privacy policy
Last updated: May 8, 2026
Lumielle Labs™ respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, place an order, join our mailing list, contact us, or use any part of our online store.
Who we are
This website is operated by Lumielle Labs™.
For privacy questions, order questions, or requests relating to your personal information, contact us at:
support@lumiellelabs.co.uk
Personal information we collect
We may collect the following information when you use our website or place an order:
- Your name
- Email address
- Phone number
- Billing address
- Delivery address
- Order details
- Payment and transaction information
- Customer support messages
- Marketing preferences
- Website usage information, such as pages viewed, items added to cart, device information, browser information, IP address and cookie data
We do not directly store your full payment card details. Payments are processed securely through our payment providers.
How we use your information
We use your personal information to:
- Process and fulfil your order
- Send order confirmations and shipping updates
- Provide customer support
- Manage returns, refunds and pre-order updates
- Improve our website and customer experience
- Send marketing emails where you have agreed to receive them
- Detect fraud, protect our business, and keep our website secure
- Comply with legal, tax and accounting obligations
Pre-orders
If you place a pre-order, we will use your contact details to provide order confirmations, dispatch updates, delivery information, and any important updates relating to your order.
Marketing
If you join the Lumielle mailing list, we may send you emails about product launches, pre-order access, brand updates and offers.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at:
support@lumiellelabs.co.uk
Who we share your information with
We may share your personal information with trusted third-party service providers who help us operate our business, including:
- Shopify, which hosts our online store and supports checkout functionality
- Payment providers used to process transactions securely
- Delivery and courier providers used to ship orders
- Email and marketing tools used to send customer updates and marketing communications
- Analytics and website tools used to understand and improve website performance
- Professional advisers where required for legal, accounting, tax or business purposes
- Law enforcement, regulators, or public authorities where required by law
We only share information where necessary for the purposes described in this policy.
Cookies
Our website uses cookies and similar technologies to help the website function, remember preferences, understand website usage, support checkout, and improve customer experience.
Some cookies are necessary for the website to work properly. Others may be used for analytics or marketing where permitted.
You can manage cookie preferences through the cookie settings shown on our website, where available.
How long we keep your information
We keep your personal information only for as long as necessary for the reason it was collected.
For example, we may keep order information for accounting, tax, legal and customer service purposes. Marketing information is kept until you unsubscribe or ask us to delete it, unless we have another lawful reason to retain it.
International transfers
Some of our service providers may process personal information outside the United Kingdom. Where this happens, appropriate safeguards are used where required by law.
Your rights
Depending on where you live, you may have rights over your personal information, including the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your personal information
- Object to or restrict certain uses of your information
- Withdraw consent where we rely on consent
- Unsubscribe from marketing communications
- Request a copy of your personal information
To make a request, contact:
support@lumiellelabs.co.uk
Security
We take reasonable steps to protect your personal information. However, no website, online service or method of electronic transmission is completely secure.
Children
Our website and products are not intended for children. We do not knowingly collect personal information from children.
Third-party links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content or security of those third-party websites.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last updated” date.
Contact
For questions about this Privacy Policy or how we use your personal information, contact:
support@lumiellelabs.co.uk