Shipping policy

Lumielle products are currently available through private pre-order access.

Pre-order dispatch timeframe:
Orders placed during private pre-order access are expected to dispatch within 4–6 weeks from the order date.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

UK orders:
UK orders will be shipped using a tracked delivery service after dispatch.

International orders:
International orders will be shipped using a tracked delivery service after dispatch. Delivery times may vary depending on the destination country, courier handling, and customs processing.

Customs, duties and taxes:
International customers may be responsible for any customs duties, import taxes, or local charges applied by their country.

Order updates:
If there are any delays to your order, Lumielle will contact you using the email address provided at checkout.

For shipping questions, contact:
support@lumiellelabs.co.uk